Lin's Rewards and Lin's Elite Terms and Conditions
Effective Date: May 1, 2025
PROGRAM TERMS
Use of the Lin’s Rewards number associated with your account by you or any member of your household, enrollment in Lin’s Rewards or Lin’s Elite (each a “Program” and collectively, the “Programs”), or use of this website or mobile application related to the Programs constitutes acceptance of all Programs Terms and Conditions (“Terms”) stated herein, as well as our general Terms of Use, Privacy Policy, and Cookie Policy. J-Lin’s MGT Inc. (“J-Lin,” also referred to as “Lin’s Restaurant Group” or “Lin’s”) reserves the right to modify these Terms or terminate the Programs, points, Lin’s Credit, Lin’s Coupons or other benefits partially or in their entirety, without notice, liability, or obligation to Program participants.
Eligibility
To create an Lin’s Rewards account, you must be a legal resident of the United States and at least eighteen (18) years old. Lin’s Rewards accounts are for personal use only. Commercial use is prohibited. Lin’s Rewards accounts are not intended for anyone under the age of thirteen (13). If you are between the ages of 13 and 17, you may create an Lin’s Rewards account only with the permission and under the supervision of a parent or legal guardian who has read these Terms and agrees to be bound by them on your behalf.
For Lin’s Elite, you must meet the eligibility criteria outlined in these Terms and pay the required subscription fee. Enrollment in the Lin’s Elite further requires affirmative acceptance of any additional terms and conditions governing such paid membership. Misuse or fraudulent use of an Lin’s Rewards or Lin’s Elite account is a violation of these Terms and Conditions, which may result in account cancellation and forfeiture of any accumulated points or rewards.
Points, Rewards, and Other Benefits of Lin's Rewards (Basic Rewards)
- You may apply to become a member of the Program by visiting the website or downloading the Lin’s mobile app to your Android™ or iPhone® device. Follow the prompts to create an account. After you create your account, you can immediately begin using the App or online ordering to earn points on qualifying purchases. There is no cost to join the Lin’s Rewards.
- Upon signing up for Lin’s Rewards, new members will receive a one-time $5 Lin’s Credit as a welcome gift. J-Lin may discontinue or alter the terms of the signup promotion at any time.
- Upon enrollment in Lin’s Rewards and Lin’s Elite, some membership benefits and rewards may not be available immediately. Certain perks, particularly those tied to specific dates or events, may take up to 24 hours to activate or may not be available until the next applicable date. For example, if you join on your birthday, your birthday reward will be available starting the following year.
- Lin’s Credit is a promotional store credit that may be issued directly by J-Lin as part of certain promotions, sign-up incentives, or manually applied to a member’s account at J-Lin’s discretion. Lin’s Credit is not earned on qualifying purchases and cannot be obtained through point redemption. Lin’s Credit functions like store credit and can be used toward eligible purchases at participating J-Lin restaurant locations. It is not legal tender, has no cash value, and is not subject to gift card laws under California or federal regulations. Lin’s Credit is valid only within the Lin’s Rewards and Lin’s Elite ecosystem, is non-transferable, and cannot be purchased, gifted, sold, or redeemed for cash. Lin’s Credit may not be used to purchase or renew an Lin’s Elite membership and cannot be applied toward the purchase of gift cards, alcohol, taxes, tips, service charges, or reward items. Additional exclusions may apply and will be communicated through the J-Lin website, app, or in-store signage. You may redeem available Lin’s Credit during checkout by providing your registered account information. Lin’s Credit must be available in your account at the time of purchase. Once Lin’s Credit has been redeemed and applied toward a purchase, it is not eligible for cash or monetary refunds. However, if you return an item or cancel a purchase made with Lin’s Credit, the amount used will be credited back to your Lin’s Credit balance for future use under the same terms. Unless otherwise stated, Lin’s Credit does not expire as long as your account remains active. However, J-Lin reserves the right to expire or adjust Lin’s Credit in cases of suspected fraud, inactivity exceeding twelve (12) months, or account termination. J-Lin also reserves the right to refuse redemption in cases of misuse or suspected manipulation. J-Lin may modify or terminate the Lin’s Credit program, its terms, or any related features at any time without prior notice. Any changes will be effective immediately upon posting to the official website or mobile app. If you have any questions or concerns about your Lin’s Credit, please contact our support team at support@linsrestaurantinc.com
- The points-to-reward exchange rate varies by membership tier and is subject to change at the sole discretion of J-Lin. As of the Effective Date, the base redemption rate is 3% for Lin’s Rewards (100 points = $3 Lin’s Coupon) and 5% for Lin’s Elite (100 points = $5 Lin’s Coupon). Lin’s Rewards and Lin’s Elite members may receive different coupon values when redeeming points, with Lin’s Elite members generally receiving a higher redemption value per point. From time to time, promotional redemptions may offer different values; any such terms will be disclosed at the time of the offer. J-Lin reserves the right to revise, adjust, or discontinue any aspect of the point-redemption structure, including the points-to-coupon conversion rate, at any time, for any reason, with or without prior notice. Changes to the exchange rate will apply prospectively and will not affect coupons already issued or redeemed before the effective date of such changes. Updated terms and redemption values will be communicated via the official J-Lin website, mobile app, or in-store signage. Continued participation in your applicable Program, whether Lin’s Rewards or Lin’s Elite, constitutes acceptance of any revised terms.
- J-Lin may, from time to time and in its sole discretion, make available to participants in the Programs the opportunity to earn additional points, achievement badges, or access other program features through special offers, challenges, bonuses, or promotions. The terms, conditions, and benefits applicable to any such special offers will be determined solely by J-Lin and communicated to participants at the time the offer is made. Because the terms and conditions associated with special offers may differ from or be in addition to the provisions of these Terms, participants are advised to carefully review all applicable terms prior to participating in any special offer.
- Points are earned based on qualifying purchases as specified herein. A list of items that do not earn points is set forth below. The Participant will earn one (1) point for each dollar spent on qualifying purchases. Total points earned are based on subtotal amounts, after applying promotional discounts and coupons and prior to any tax, rounded down to the last whole dollar amount. Qualifying purchases include standard menu items, dine-in and takeout orders, and catering or bulk orders placed directly through the Lin’s Restaurant Group app. Purchases of multiple menu items in a single transaction may count as no more than one qualifying purchase.
- Points will not be earned on the following transactions or categories of items: alcohol, gift cards, taxes, tips, delivery fees, service charges, third-party delivery orders (e.g., DoorDash, Uber Eats, Grubhub), donations, promotional or discounted items, complimentary meals, catering or bulk orders, event bookings or rentals, returned or refunded purchases, or any other items or services that may be excluded. If a qualifying purchase credited toward the accumulation of points is voided or canceled, J-Lin reserves the right to deduct the points associated with that purchase from your account. This list may be modified from time to time without advance notice to Rewards participants.
- Points earned through qualifying purchases can be redeemed for digital coupons, promotional offers, or other reward items made available in the Rewards section of the app, website, or in-store. Points cannot be redeemed for Lin’s Credit. Coupons and other point-redeemed rewards are not refundable and are not reinstated once redeemed, except where required by law or if the return/cancellation is due to our error or the item’s unavailability, in which case we may, in our discretion, reinstate or replace the coupon.
- Lin’s Coupons issued through point redemption do not currently have an expiration date. J-Lin may introduce expiration periods, redemption windows, or other usage restrictions in the future. We will provide advance notice where required by law and will post updates conspicuously in the app and on our website; changes are effective upon posting unless a later date is stated. Any new limitation applies prospectively and will not shorten the validity of coupons already issued, except where such shorter validity was clearly disclosed at issuance or where required by law. For clarity, Lin’s Coupons are promotional in nature, are not legal tender, have no cash value, and are not gift cards or stored-value instruments
- Points expire one (1) year from the date they are earned. Points will be maintained in your account until you exchange them for an Lin’s Coupon, promotional item, or incentive, or until they expire, whichever occurs first. If J-Lin terminates the Programs, any unused points, any unredeemed Lin’s Coupons, promotional items, incentives, and any remaining Lin’s Credit in your account will immediately expire and be forfeited, unless a final redemption period or alternative compensation is provided. If your account is closed for any reason, including voluntary closure or a violation of these Terms, all accumulated points, unredeemed Lin’s Coupons, promotional items, incentives, and Lin’s Credit will also immediately expire. Members will be notified of any Program termination via email, in-app notification, or on the official website at www.linsrestaurantgroup.com.
- Program participants, including those enrolled in Lin’s Elite, can view and track qualifying purchases and available points and redemption options by logging into their account on the website or through the app. J-Lin reserves the right to change the number of points required to earn Rewards and/or modify the benefits associated with any Reward at its sole discretion, at any time.
- Points are not transferable and may be used only by the individual account holder. However, multiple cards/phone numbers may be linked to a single account holder. In addition, accounts may be merged into a single account holder name in which case accrued points, special offers, digital coupons and other benefits from all merged accounts will be transferred into the single account. Merging accounts may require written authorization from all account holders and are subject to approval by J-Lin in our sole and absolute discretion.
- To ensure proper use of rewards and membership benefits, we may require members to present a valid government-issued photo ID at the time of redemption to confirm it matches the name on their profile.
- Presentation of a card is not required at the time of purchase to accrue points; a phone number may be used to identify the account holder in lieu of a card.
- Points will only be awarded for qualifying purchases made by a registered member who is logged into their Lin’s Rewards or Lin’s Elite account at the time of purchase. Purchases made without logging into an Lin’s Rewards account, including those completed as a guest, are not eligible to earn points. J-Lin may, in its sole discretion, retroactively award points for eligible purchases if the member submits with a valid receipt within twenty-four (24) hours of the transaction. Valid receipts may be submitted via on our Lin’s Restaurant Group website, located at Rewards Terms, email to support@linsrestaurantinc.com, or presented in person to a manager on shift at any J-Lin location. Retroactive point requests submitted more than twenty-four (24) hours after the time of purchase will not be honored. No points will be awarded for purchases made prior to the member’s enrollment in either Program. Points that you earn may not always immediately post to your account. You are responsible for ensuring that points from your qualifying purchases are correctly reflected in your account. If you believe points were incorrectly calculated, you must notify a manager on shift or submit your concern to support@linsrestaurantinc.com within twenty-four (24) hours of the transaction. J-Lin retains full and final discretion in determining the eligibility of any purchase for points issuance, regardless of receipt submission or other documentation provided.
- Rewards are subject to availability and may be limited. Some participating restaurants may not offer all products listed as Rewards. J-Lin reserves the right to modify, substitute, or discontinue any reward at its sole discretion, at any time, and rewards may change periodically. Members should not rely on the continued availability of any specific reward. The number of points required for a reward may be adjusted, and additional restrictions or conditions may be applied. Physical rewards must be redeemed and picked up in-store at the time of redemption. In the event a reward is unavailable, J-Lin may substitute a reward of comparable or greater value at its discretion. Unclaimed physical rewards have no cash value and may expire as stated in the reward. Risk of loss passes upon in-store pickup. All images of rewards in promotional materials are for illustrative purposes only and may not accurately reflect actual rewards available.
- Accounts with no login or transaction activity for a period of twelve (12) consecutive months may be deemed inactive and subject to deactivation, with forfeiture of accumulated points and rewards. We will provide reasonable notice to the email address on file before any such action is taken. To avoid account inactivity, members should make a qualifying transaction or log into their account at least once within each twelve-month period.
- Lin’s Rewards members are eligible for a free dessert during their birthday month. Dessert selection may vary by location and is subject to availability. Valid for dine-in or app orders only, and may not be combined with other birthday offers or Lin’s Elite benefits.
- Rewards may be subject to additional terms, conditions, restrictions, or limitations that may be disclosed at the time of redemption or added to these Terms at any time.
- J-Lin is not responsible for any problems or technical malfunctions of any telephone network or lines, computer systems, servers, providers, hardware, or software; the failure of any email or transaction to be received due to technical issues; or any interruption, congestion, or other error arising from the use of the Internet or any website or application, whether caused by J-Lin or a third party. This includes, without limitation, any resulting errors in calculating qualifying purchases, delays or failures in posting points, or the temporary or permanent unavailability of any Program services or features. J-Lin is also not liable for any injury or damage to a participant’s or any other person’s computer, mobile device, or equipment related to or resulting from participation in the Programs. If, for any reason, the Programs cannot run as intended—whether due to errors, viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or other causes beyond the control of J-Lin that affect the administration, security, fairness, integrity, or proper functioning of the Rewards—J-Lin reserves the right, in its sole discretion, to cancel, terminate, modify, or suspend the Programs or take any other action it deems appropriate.
Lin's Elite (Paid Subscription)
Tier System Reset
By subscribing to Lin’s Elite, you agree to the terms in the general Program Terms and the additional terms outlined below. All provisions in Lin’s Rewards apply unless specifically modified by Lin’s Elite. In cases where benefits differ between Lin’s Rewards and Lin’s Elite, members will only be eligible to receive the benefits associated with their active membership tier. Members will not receive both benefits for the same offer or promotion.
Subscription Fees:
- Monthly Plan: $18 + tax, billed monthly.
- Annual Plan: $198 + tax, billed annually.
- Automatic Renewal: Your subscription will automatically renew at the start of each month/year unless canceled. You authorize us to charge your selected payment method (or any backup method on file if the primary one is unavailable). Your subscription begins once your initial payment is processed and renews annually without notice until canceled. If we increase the monthly or annual fees associated with your Lin’s Elite membership, we will send you a written notice of that change using the email we have on file for you within thirty (30) days of effecting that change. You can cancel your subscription at any time before your renewal date through your account settings or by submitting a request to support@linsrestaurantinc.com, with cancellation taking effect at the end of the current billing cycle. After you cancel, no further charges will occur, and you retain access to paid benefits through the end of your current paid period.
Membership Benefits:
- Birthday Gift
Receive a $30 Lin’s Coupon (Offer expires 90 days from the date it is issued.) - App Exclusive Deals
Gain access to personalized deals and promotions. - Complimentary Appetizer/Dessert
Enjoy one free appetizer or dessert per day. The appetizer/dessert must be priced at $20 or under. Limited to 1 redemption per day. A minimum purchase of $20 must remain on the bill after the value of the complimentary item is applied, which typically requires a pre-discount subtotal of $40 or more. The O-iza appetizer section only includes the zensai, raw bar, and classic roll options. At Lin’s Fusion, this benefit is substituted with a complimentary 2 boba drinks combo. - 5% Rewards Point
Receive an enhanced points-to-coupon exchange rate on qualifying purchases. Points earned through qualifying purchases can be redeemed for Lin’s Coupons, promotional offers, and other eligible incentives available in the Rewards section of the app or website. - Member Exclusive Events and Perks
Gain exclusive access to premier events, social mixers, and additional member-only benefits.
Members-Only Anniversary Reward
Celebrate your membership with a free entree up to $30. (Offer expires 90 days from the date it is issued.)
The tier system includes three levels: Gold, which requires a total of $5000 in qualifying spending; Platinum, which requires $10,000 in qualifying spending; and Diamond, which requires $20,000 in qualifying spending. Your tier status is determined by the total qualifying expenditures made during the preceding membership year. The tier system resets every year. Your tier status is based on your annual spending, and you will need to requalify each year to maintain or upgrade your tier.
Program Changes
Program terms, benefits, and rewards are subject to change at any time, at the sole discretion of J-Lin. Any such changes will be communicated to members through the J-Lin website, app, or other appropriate channels. By continuing to participate in the Programs after such changes, you accept the revised terms. If you do not agree with the revised terms, you can withdraw from Lin’s Rewards or cancel your Lin’s Elite membership. It is the member’s responsibility to review any updates to these Terms regularly. J-Lin reserves the right to modify, suspend, or terminate the program or any of its features, benefits, or terms without prior notice.
Withdrawal from the Programs
You may withdraw from the Programs at any time by managing your account settings in the app or online, or by contacting us using the information provided below. Please note that withdrawing from the Programs will result in the forfeiture of all active incentives, including any unredeemed points, Lin’s Coupons, promotional incentives, or Lin’s Credit.
If you request deletion of your personal information, this will also automatically withdraw you from the applicable Program and result in the loss of all accumulated incentives. We require certain personal data—such as your name, email address, and login credentials—to associate you with your account. Without this information, we cannot maintain your Program membership.
You may re-enroll in the Programs at any time, at which point we will resume collecting and processing your personal information in accordance with our Privacy Policy.
Gift Cards
Participants in the Lin’s Rewards and Lin’s Elite programs may, from time to time, be eligible to earn points in connection with the purchase or redemption of Lin’s Gift Cards, subject to promotional terms and conditions disclosed at the time of the offer. Gift Card purchases do not automatically earn points unless explicitly stated. From time to time, J-Lin’s MGT Inc. (“J-Lin”) may offer promotional incentives tied to Gift Cards, including but not limited to bonus points, double points, or special tier-qualifying events. All such promotional offers, if available, are governed by the terms disclosed at the time of issuance and may be modified, suspended, or terminated at J-Lin’s sole discretion without notice.
All terms governing the purchase, redemption, expiration, cash redemption rights, reloading, loss or theft, limitations on resale, and other usage conditions of Lin’s Gift Cards are set forth in the Lin’s Terms of Use and are incorporated by reference into these Rewards Terms. Use of any Lin’s Gift Card constitutes acceptance of those terms. Gift Cards may also be subject to applicable federal, state, or local laws, including, without limitation, California Civil Code Section 1749.5. Except as permitted by law, Lin’s Gift Cards do not expire and are not subject to inactivity or service fees.
For questions regarding Gift Cards, including promotional eligibility under these Programs, please contact our customer support team at support@linsrestaurantinc.com.
Notice of Financial Incentives
The Programs let participants earn or otherwise receive rewards (e.g., free entrées, promotional coupons, and exclusive offers) and discounts, in return for registering and/or making purchases, including:
- Spend-based incentives, where you earn points based on spend levels that can be redeemed for coupons or other promotional offers
- Discounts and free products offered for frequent visitors
- Periodic promotional discounts and offers
The value of the personal information we collect is reasonably related to the expenses we incur in offering the Programs. While we do not, and cannot, assign a specific monetary value to the personal information collected through the Programs, J-Lin does benefit financially from participation. For example, although we may lose immediate revenue when a member uses a discount, the positive experience may lead to an overall increase in visits to our restaurants. Calculating the actual value that J-Lin generates from those efforts (whether in aggregate or by individual) or a monetary value of the personal information involved is impossible. There are many reasons for this:
First, the information is of no monetary value by itself, as J-Lin achieves personal information-related benefits only when the information is used in combination with, and in the context of, other aspects of our business such as (1) high-quality marketing efforts, (2) the compelling financial components of our Programs that do not require use of the personal information, such as the ability to earn discounts and rewards, (3) the high quality of our food and service, and (4) the proximity of our restaurant locations to Program participants.
Second, we cannot precisely determine the motivating factors of any specific purchase, or the relative weights of each factor. Even if somebody redeems a coupon we sent to the contact information they supplied during Program registration, we cannot determine whether they would have made the same purchase on the same day, even without the coupon.
Third, the level of engagement with our use of personal information varies among participants. For example, (i) some members may have elected to receive all of our marketing content, while others have limited the type or amount of marketing materials we send them, or (ii) some live near one of our restaurants, while others are outside our delivery range.
Fourth, the dining habits of our Program participants appear to vary significantly.
Fifth, not all members link their purchases to their Program membership, so we cannot identify all purchases by participants, let alone which ones were influenced by their participation in the Programs.
For these reasons, we estimate that the value of the personal information collected through the Programs is less than the value an individual receives from participating in the Programs.
Miscellaneous
J-Lin will not be liable for any failure or delay in performing its obligations under these Terms resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor disputes, governmental actions or restrictions, power outages, or disruptions to communication networks.
Failure of J-Lin to enforce a particular term or condition shall not constitute a waiver of its right to subsequently enforce the same right against the same or different participant.
You are responsible for remaining knowledgeable about these Terms. Your account’s point balance, as reflected in J-Lin’s records, shall be deemed correct. J-Lin reserves the right to determine the amount of points in any account based on our internal records related to such account. In the event of an inconsistency between the amount accrued in an account as stated on any participant’s receipt (or any other record) and J-Lin’s internal records, J-Lin’s internal records will control.
J-Lin assumes no responsibility for errors caused by incorrect account holder information. The sale of points is prohibited and may result in the confiscation or cancellation of your points as well as suspension or termination of your Program membership, which in each case shall be final and conclusive. J-Lin may revoke any participant’s membership in the applicable Program if the participant engages in abuse of the Program or fails to comply with any of the terms and conditions. Fraud or abuse related to the accrual of points or the redemption of rewards may result in termination of Program membership and may also affect the member’s eligibility to participate in other J-Lin Programs. Points are non-transferable and cannot be redeemed for cash. The interpretation and application of the Programs’ Terms are at the sole discretion and determination of J-Lin.
NOT WITHSTANDING ANYTHING TO THE CONTRARY IN THESE REWARDS TERMS AND CONDITIONS, UNDER NO CIRCUMSTANCES WILL J-LIN BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES. YOUR MAXIMUM RECOVERY UNDER ANY THEORY OF LIABILITY SHALL NOT EXCEED THE AMOUNT OF POINTS AWARDED TO YOU BY J-LIN DURING THE FIRST SIX (6) MONTHS PRECEDING THE ALLEGED ACT OR OMISSION WHICH GAVE RISE TO YOUR CLAIM(S).
